Support

iOS & Android App FAQs

How do I download the MySunrise app?

To download the MySunrise app tap the Download button at the top of this page and follow the instructions for either Android or Apple Devices.

Alternatively you can search 'MySunrise' on the iOS App store or on the Google Play store on your phone or tablet.

If you have an Apple Mac with the M1 Chip, visit the macOS app store and search 'MySunrise' to download the app to your desktop.

What devices are compatible with MySunrise?

The app works on iPhone, iPad, Android phones, and Android tablets. We support the current and previous two major versions of iOS and Android — check your device's App Store or Google Play listing to confirm compatibility before downloading.

‍Unfortunately, MySunrise is not available on Windows computers.

How do I change trusts or update my cancer diagnosis?

If you made a mistake when setting up the MySunrise app or if you are having treatment at another NHS hospital, it might be useful to switch trusts.

You can do this by tapping on the NHS logo at the bottom of the home screen and selecting 'Update Information', there you can follow the instructions to change to a different version of MySunrise.

The app isn't working as expected, what do I do?

If you are experiencing any problems with the MySunrise app please contact us using the contact form below, and we'll get back to you as soon as we can. Please make sure you have updated to the latest version of MySunrise so you can receive the latest updates and bug fixes.

Before you message us, please check the following:
1. Is your phone connected to the internet? (Via WiFi or cellular?)
2. Have you updated MySunrise to the latest version?
3. Have you tried force closing the app and opening again? See below for how to do this.
Please see here for Android
Please see here for Apple
‍
If you are still experiencing issues, please make sure to note the operating system and device model in your message to us.

Is MySunrise available in different languages?

Yes! The MySunrise App and Web App support multiple languages for all main content areas.

‍

Languages supported include: Albanian, Arabic, Bengali, Chinese, English, French, German, Kurdish, Persian, Polish, Portuguese, Punjabi, Romanian, Spanish, Ukrainian and Urdu. This content is based on NHS-approved English content, translated via Google Translate.

‍

Note: If you're based in Germany, there's a separate version of MySunrise built specifically for German users, with content clinically approved for Germany and available in German and English. Visit the German support page →

‍

How to change language on the mobile app

To change language on the mobile app: go to the Home Screen, tap the Settings cog (top right), select 'Change Language', choose your language, and confirm.

To change language on the web app: select your language from the dropdown menu at the top of the screen. You'll need to agree to the disclaimer before continuing.If you need further support, please contact us on info@mysunrise.co.uk

Web App FAQs

How do I access the web app?

To get started go to web.mysunrise.co.uk and click the 'Get Started with MySunrise Web' button. You'll then need to select your location, local cancer centre and cancer type so you can get set up on the right version. Once you're set up you should be able to use all the same tools as the mobile app. But please note, you'll need to have a stable WiFi or Cellular connection to use the web app.

What browsers are compatible with the web app?

The web app works on most modern desktop browsers (Chrome, Safari, Firefox, Opera, Edge) and mobile browsers (Safari on iOS/iPadOS, Chrome, Edge, Opera).
‍
For the best experience, we recommend using an up-to-date browser and a stable internet connection - the web app may not load correctly on outdated browsers or unstable connections.

How do I change trusts?

If you made a mistake when setting up the web app, or if you are having treatment at another NHS hospital, it might be useful to switch trusts.

You can do this by tapping on the NHS logo to update your treatment pathway, or the MySunrise logo in the top left of the screen will take you back to the beginning, there you can follow the instructions to change to a different version of MySunrise.

The app isn't loading

If you are experiencing any problems with the MySunrise web app please contact us using the contact form below or by sending an email to info@mysunrise.co.uk, and we'll get back to you as soon as we can.

Before you message us, please check the following:
1. Is your phone connected to the internet? (Via WiFi or cellular?)
2. Have you tried to refresh the page?
3. Have you tried to go back to the beginning using the web.mysunrise.co.uk url?
‍
If you are still experiencing issues, please make sure to note the browser you were using and device type (desktop or mobile) in your message to us.

Auf der Suche nach Support in Deutschland?

iOS & Android App FAQs

Web App FAQs

Meet the Patient Reps