MyMonitoring Support

FAQs

How do I create an account?

Please note you can only create an account if you are participating in the MyMonitoring pilot.

Follow the steps below to create an account:

Make sure you have completed the onboarding and are on the home screen
Tap on the settings cog and scroll down to Advanced Settings – select Log In On the bottom of the screen select ‘Create account’
Enter your email address, password and unique 4 digit code provided by your Pilot team – please note you can only create an account if you are participating in a pilot with your clinical team
You must check the consent box in order to create an account

If you are still experiencing issues, visit our troubleshooting section below.

How do I log in?

Please note you can only log in if you are participating in the My Monitoring pilot and if you have created an account.

Follow the steps below to log in to your account:

Make sure you have completed the onboarding and are on the home screen
Tap on the settings cog and scroll down to Advanced Settings – select Log In
Enter your email address and password, if you have not created an account follow the instructions above to create an account
You should see a popup saying you have logged in and be taken to the home screen.

If you have forgotten your password or are experiencing any issues, visit our troubleshooting section below.

How do I set up My Monitoring?

Please note you can only log in if you are participating in the My Monitoring pilot and if you have created an account.

Follow the steps below to log in to your account:

Once you are logged in you should see a blue tile on your home screen called My Monitoring, tap on this to access the My Monitoring feature.
To use MyMonitoring you will need to answer a few questions about your treatment. If you do not know the answer to any question tap ‘I’m not sure’, you an always go back and update this later.
Once you have answered the questions you will see a summary, please confirm your treatment information is correct to the best of your knowledge.
You will be taken to the MyMonitoring home screen, here you can start to log your wellness and look back at your wellness history.

If you are experiencing any issues with setting up My Monitoring, visit our troubleshooting section below.

How do I update my treatment information?

Follow the steps below to update your treatment information, this is useful when your treatment changes throughout your cancer pathway.

On the My Monitoring home screen, tap on the 'Update Treatment Info' button at the top of the screen.
Select or deselect any options according to your updated information
Review the summary to make sure this is correct and make sure you tap the Confirm button once you have done this
The information should now be updated.

If you are experiencing any issues with updating your treatment information, visit our troubleshooting section below.

How do I log my wellness?

MySunrise currently supports British Sign Language video content, and also contains resources for non-English speaking cancer patients - these can be found in the Cancer Centre section of the app.

Resources for non-English speakers are currently available in Polish, Cantonese, Arabic and Gujarati.

For video content, you can press on the CC icon on the video to select subtitles for the video you are watching. Subtitles are currently available in Mandarin, Polish, Portuguese (Brazil) and French.

We're working hard to bring more languages to MySunrise so stay tuned!

How do I log my wellness?

Logging your wellness is useful to keep track of how you are feeling (mentally and physically) throughout your treatment, and to receive advice on what to do if you are feeling particularly unwell. You can log your wellness as many times as you want, and go back to view each session via the Wellness History area. See below on how to log your wellness.

On the My Monitoring home screen, tap on the 'Log My Wellness' button.
When you first log your wellness, you will see a disclaimer reminding you to contact your team or 999 if you are feeling especially unwell. Tap the acknowledgement button to continue to log your questions.
You will be asked a series of questions on how you are feeling, which you will need to rate from 1 (being the best) to 5 (being the worst). Please make sure to complete all of the questions, there should be about 10 in general.
Once you have completed all of the questions, you will be shown a results page. Based on how you have rated your symptoms, you may receive advice on how to manage these symptoms, or an alert with information on who to contact if you score particularly low. You will also be able to see a breakdown of all of your scores.
When you are finished, you can simply tap the back button, and if you would like to see a history of each result, you can visit the Wellness History section on the My Monitoring home page.

If you are experiencing any issues with filling out any of the questions, contact us using the form below.

How do I see the history of all of my wellness sessions?

If at any point you would like to see previous advice or scores from your wellness sessions, you can do so in the Wellness History section on the My Monitoring home screen, below the 'Log your wellness' button.

How do I delete my wellness data?

Should you want to delete your wellness data, you will need go to your account area (look for the account icon on the MySunrise home screen, or inside of My Monitoring) - then tap 'Delete my wellness data' - this will remove all of your previous wellness sessions and treatment information, and you will need to input this again. This will not delete your MySunrise account, if you wish to do so, please contact the support team using the contact form at the bottom of this page.

How do I log out?

Go to the main home screen and tap on the account icon on the home screen
Tap ‘Log Out’ - you will see a notification and the app will take you back to the home screen

How do I delete my account?

If you wish to delete your account, get in touch with our support team using the form below. Please make sure to mention the email address you have created the account with.

The app keeps crashing

If the app crashes when you try to log in, create an account or use the My Monitoring feature, try these steps before contacting the team.

1. Close the app and reopen it
2. If you are logged in, log out and then log back in again
3. If the app crashes when you try to log in or create an account, please contact the team using the form below.
4. If the app crashes when using the My Monitoring feature, try to determine where this is happening (is it when you enter your treatment information, log your questions or view your results?), once you know this please contact the team using the form below.

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